Table of Contents

Support Policy

Last updated: September 12, 2024

Please read this support policy carefully before using Perpetual Intelligence® L.L.C. ("Company," "we," "us," or "our") managed services, cross-platform frameworks, and developer tools. This policy outlines how we will provide support to you ("You" or "Client").

By using the Application or Software and accessing our support services, you agree to the terms outlined in this policy.

For our overall terms and conditions of use, please visit Terms Of Use.

For our licensing terms, please visit Software Licensing and Redistribution Agreement.

Support Overview

  • Support Requests: You can submit requests for help via our official GitHub account.
  • Best Effort Resolution: We will do our best to resolve issues, but we can't guarantee that every problem can be fixed or how long it will take.
  • Remote Assistance: If needed, you can request one-on-one support through remote conferencing. Additional sessions can be purchased if required.

Support Limitations

  • Scope: Support is only provided for the original Software, without any unauthorized modifications or additions.
  • Unsupported Platforms: We won't support Software that's been deployed on platforms we don't officially support.
  • Customized Support: Customized support services can be purchased separately under a different agreement.

What is Not Covered ?

Our support doesn't include:

  • Fixing issues caused by misuse, third-party software, unsupported platforms, or incompatible hardware.
  • Providing training, hardware support, or developing new features or customizations.

Cooperation

To help us provide support, you agree to cooperate by giving us the information we need and access to relevant personnel.

No Guarantees; Limitation of Liability

  • No Warranty: Support is provided "as is." We can't guarantee that every problem will be solved or that our solutions will be error-free.
  • Limitation of Liability: The Company isn't liable for any indirect or consequential damages. Our total liability is limited to the amount you've paid for support.

Intellectual Property

All updates, bug fixes, and other deliverables resulting from support are the exclusive property of the Company.

Termination of Support

We can end support if you violate the terms of this policy. No refunds will be given if support is terminated.

General Terms

  • Entire Agreement: This policy is the entire agreement for support, replacing any previous agreements.
  • Amendments: Any changes to this policy must be agreed upon in writing.
  • Force Majeure: Neither party is liable for delays or failures due to causes beyond their control, like natural disasters or government actions.
  • Governing Law: This policy is governed by the laws of California, USA, and any disputes will be resolved in California courts.

If you have any questions about this policy, please contact us at:

Edit this page